Green Shield · Governance

ISO/IEC 27017 and 27018 Cloud Security and Privacy

Show customers that your cloud services are secure and respect their personal data. We help cloud providers and cloud users apply ISO/IEC 27017 and ISO/IEC 27018 on top of ISO/IEC 27001.

What ISO/IEC 27017 and 27018 Are

ISO/IEC 27017 is a code of practice for information security controls in cloud services. It adds cloud-specific guidance to the ISO/IEC 27002 controls and clarifies the shared responsibilities of cloud service providers and cloud customers.

ISO/IEC 27018 is a code of practice for protecting personally identifiable information in public clouds where the provider acts as a processor. Both are usually applied as extensions of an ISO/IEC 27001 management system, and certificates commonly reference them within the 27001 scope.

Who Needs This

  • Cloud and SaaS providers serving customers in the Kingdom.
  • Providers whose customers ask for cloud security and privacy assurance.
  • Organizations aligning cloud operations with the NCA Cloud Cybersecurity Controls.
  • ISO/IEC 27001 certified organizations extending their scope to cloud services.

Our Methodology

Every engagement follows the Cyber Shields rhythm: Assess, Protect, Monitor. For this engagement, that translates into the following steps.

  1. Gap assessment. Under a signed Non-Disclosure Agreement, we measure your current practices against ISO/IEC 27017 and 27018 and agree the scope.
  2. Design and documentation. We design the processes, policies and records the standard expects, sized to your organization.
  3. Implementation support. We help you implement the cloud and privacy controls, define shared responsibilities, and document how customer data is handled.
  4. Internal audit. An independent internal audit checks readiness and evidence before any external assessment.
  5. Management review and readiness. We prepare leadership for the management review and your team for the external audit.

What You Receive

  • Gap assessment against ISO/IEC 27017 and 27018.
  • Shared-responsibility matrix for your cloud services.
  • Updated policies, controls and customer-facing documentation.
  • Internal audit report and certification readiness plan.
  • Readout session with your team, in Arabic and English.

Standards & References

Findings are anchored to recognized frameworks so they are defensible and cross-mappable.

  • ISO/IEC 27017
  • ISO/IEC 27018
  • ISO/IEC 27001
  • NCA CCC
  • CSA CCM

Engagement & Investment

Every engagement is scoped individually. Pricing depends on the size and complexity of your environment, the systems or controls in scope, and the timeline you need to work to. Rather than publish figures that rarely fit a specific situation, we prepare a written proposal with a clear fee and schedule once your scope is understood.

Tell us about your organization and the deadline you are working toward, and we will return a tailored proposal within five business days, following a signed Non-Disclosure Agreement.

Frequently Asked Questions

Do we need ISO/IEC 27001 as well?

Usually yes. ISO/IEC 27017 and 27018 are applied as extensions of an ISO/IEC 27001 management system.

Which one applies to us?

27017 covers cloud security for providers and customers; 27018 covers personal data in public clouds where you act as a processor. Many providers adopt both.

Do you issue the certificate?

No. Certificates are issued by accredited certification bodies. We prepare you so that the certification audit goes smoothly, and we can help you choose a certification body.

Will the report be available in Arabic?

Yes. Reports, the executive summary, and the readout session are available in both Arabic and English at no additional cost.

Related Services

Often Engaged Alongside

NCA CCC

Cloud Cybersecurity Controls for cloud service providers and tenants, extending your ECC posture into the cloud.

Learn more

ISO/IEC 27001

Implementation and certification readiness for an Information Security Management System recognised by partners and clients worldwide.

Learn more

CSA STAR

Cloud security assurance customers recognize, through the CSA STAR programme.

Learn more
From the blog

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NCA CCC

NCA Cloud Cybersecurity Controls (CCC-2:2024): What Changed and How to Prepare

Who the CCC applies to, what changed in 2024, and how cloud tenants and providers prepare.

Read the article

Request a Proposal for ISO/IEC 27017 and 27018

Tell us about your cloud services and we will return a written proposal within five business days. NDA first, always.