Blue Shield · Response

Digital Forensics & Incident Response

Emergency response to active breaches: containment, eradication, recovery, and forensic investigation conducted with defensible evidence handling. Engage us immediately during an incident, or secure readiness ahead of time with an incident response retainer.

What DFIR Is

Digital Forensics and Incident Response (DFIR) is the discipline of responding to a live security incident while preserving the evidence needed to understand it. When an attacker is inside your environment, two objectives run in parallel: stop the harm, and capture a defensible record of what happened. Done well, the two reinforce each other rather than compete.

Our team works to a structured lifecycle, from the first triage call through containment, eradication, and recovery, to a root-cause report and the hardening that stops the same incident recurring. For organizations that want to shorten response time, an incident response retainer puts a named team, agreed terms, and pre-aligned procedures in place before the alarm sounds.

Who Needs This

  • Organizations facing an active breach and needing immediate, expert containment.
  • Teams hit by ransomware that must contain spread, assess impact, and plan recovery.
  • Entities investigating a suspected insider incident or data exfiltration.
  • Security and IT leaders who suspect a compromise but cannot yet confirm scope.
  • Organizations that want an IR retainer so a response team is ready before an incident occurs.
  • Boards and executives who require a defensible, evidence-based account of what happened.

Our Methodology

Every engagement follows the Cyber Shields rhythm: Assess, Protect, Monitor. For incident response, that translates into a disciplined lifecycle, with evidence integrity maintained at every step.

  1. Triage and scoping. We establish what is happening, identify affected systems, and agree the immediate priorities and rules of engagement under signed terms.
  2. Containment. We isolate affected systems and cut off attacker access to stop the incident spreading, while preserving the state needed for investigation.
  3. Evidence acquisition. Volatile and persistent evidence is collected with a documented chain of custody, so findings remain defensible.
  4. Forensic analysis. We reconstruct attacker activity, identify the entry point, the techniques used, and the assets touched.
  5. Eradication and recovery. We remove attacker footholds and support the safe, validated restoration of systems to normal operation.
  6. Root-cause report. A clear account of how the incident began, how it progressed, and what was affected, written for both technical teams and executives.
  7. Lessons learned and hardening. We translate findings into concrete improvements that reduce the likelihood and impact of a recurrence.

What You Receive

  • Incident timeline reconstructing the sequence of events from initial access onward.
  • Forensic findings detailing attacker activity and the systems and data affected.
  • Indicators of compromise to support detection and ongoing monitoring.
  • Root-cause analysis explaining how the incident began and progressed.
  • Remediation and hardening recommendations prioritized by risk.
  • Executive briefing for board and leadership, in Arabic and English.

Standards & References

Our response process and analysis are anchored to recognized incident response and adversary frameworks, so the work is structured, repeatable, and defensible.

  • NIST SP 800-61
  • SANS PICERL
  • MITRE ATT&CK
  • ISO/IEC 27035

Engagement & Investment

Every engagement is scoped individually. Pricing depends on the size and complexity of your environment, the systems or controls in scope, and the timeline you need to work to. Rather than publish figures that rarely fit a specific situation, we prepare a written proposal with a clear fee and schedule once your scope is understood.

Tell us about your organization and the deadline you are working toward, and we will return a tailored proposal within five business days, following a signed Non-Disclosure Agreement.

Frequently Asked Questions

Do you offer emergency incident response?

Yes. If you are facing an active breach, ransomware, or a suspected compromise, contact us by phone or WhatsApp and we will begin triage as a priority. Emergency engagements can typically start within hours of agreeing terms, with containment as the immediate goal.

What is an incident response retainer?

An IR retainer is an arrangement made in advance, so a named response team, agreed commercial terms, and pre-aligned procedures are ready before an incident occurs. It removes negotiation and onboarding delay at the worst possible moment, shortening the time from detection to containment.

How fast can you start?

For emergency engagements, response typically begins within hours of agreeing terms and access. Retainer clients benefit from pre-aligned procedures and priority mobilization, which further reduces the time to begin containment.

Is the evidence you collect court-defensible?

We acquire and handle evidence with a documented chain of custody and integrity controls, following recognized practice so findings can withstand scrutiny. Whether evidence is ultimately admissible in a given proceeding is a legal determination, and we work alongside your legal counsel to support their requirements.

Do you support ransomware incidents?

Yes. We help contain the spread, assess the scope of encryption and any data exfiltration, preserve evidence, and support a safe, validated recovery. We do not advise on or facilitate ransom payment, which carries legal and practical risks, and we focus on restoring operations securely.

Are reports available in Arabic?

Yes. The incident timeline, forensic findings, root-cause analysis, and the executive briefing are available in both Arabic and English at no additional cost.

Related Services

Often Engaged Alongside

Threat Hunting

Proactively search your environment for attacker activity that existing detections have missed.

Learn more

Systems & Network Security

Harden infrastructure and architecture so incidents are harder to start and easier to contain.

Learn more

Awareness & Training

Reduce human-factor incidents and prepare your team to report and respond effectively.

Learn more
From the blog

Related Articles

Incident Response

An Incident Response Plan for Saudi Small and Medium Companies

What NCNICC and the PDPL require, and a plan a small company can actually run in the first hour.

Read the article

Facing an Incident, or Want to Be Ready for One?

If you are dealing with an active breach, contact us now and we will begin triage as a priority. If you want readiness ahead of time, talk to us about an incident response retainer.